Return Policy

Returns

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 28 days from the date you received your order to exchange or return. There’s no restocking fee and return shipping is free for returns within the U.S. We also offer easy returns for our international customers!

Refunds will be issued to your original method of payment, or as merchandise credit. Please note that original shipping charges are non-refundable. Items must be returned in their original condition (unworn, unwashed, unaltered) and will not be accepted if the security ribbon is removed or tampered with. Do not cut or remove until you are satisfied with your purchase.

Send us an email at info@baacal.com for a pre-paid return label. Refunds will be processed within approximately 2-5 business days.

A handling & processing fee of $7.00 will be deducted from your refund amount. Original shipping charges are non-refundable.

Shipping

To return your product, you should mail your product to:
2403 Lanterman Terrace, Los Angeles, CA 90039

Late or missing refunds

There is often some processing time before a refund is posted.

If you haven’t received within 30 days of us receiving, please contact us at info@baacal.com.

Exhanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@baacal.com and send your item to:
2403 Lanterman Terrace, Los Angeles, CA 90039