Shipping + Returns


Ground shipping is free within the continental US for orders over $50. Orders will ship from our warehouse in 2-5 business days, unless the item is marked “Preorder”. Preorders will ship from our warehouse within 2-5 business days of arrival date. Allow ground shipping timelines in addition to the processing time.  

International shipping INCLUDING CANADA: any shipping costs, customs, import duties, taxes, or brokerage fees due at the time of receipt, as required based on your location, are solely the responsibility of the recipient. We do not cover international shipping charges or international return shipping charges.

Shipping charges are non-refundable.


Returning an item is simple and easy. Try your purchases on in the comfort of your home. All returns must be in unworn, unwashed, unaltered condition with all tags attached. Baacal must receive the item(s) back within 30 days from the day of receipt to be eligible for refund or exchange.

Items sold for a price discounted more than 30% off original price are not eligible for return - they can be exchanged or returned for store credit. This applies to Sale, Promotional Code, and/ or Promotionally priced items, with final discounts reflecting a savings of 30% or more off the original MSRP. Any items marked "Final Sale" in the product listing cannot be returned or exchanged.

Provided the above conditions of return are met, Baacal will issue a refund of the garment’s net sales price to the original purchase method, or a merchandise credit, minus a $12 return and restock fee. Any original shipping charges are not refundable. If you prefer to EXCHANGE an item, we will waive the return/ restock fee.

Returns are processed approximately 2-5 business days after Baacal’s receipt of goods.  Please retain your tracking to monitor your return shipment’s progress.  Note some credit card companies may take up to 14 days to post credits to your account. If you have concerns after the 14 days from Baacal’s receipt of return, please email

Return Shipping

All returns are subject to a $12 return / restock fee.

*We will waive the return/ restock fee for an exchange of equal or greater value. Our customer service team is here to help you locate the correct size or item!

Please email your order number and the item you wish to return to for a pre-paid return label. Please also indicate in this email if you prefer to exchange an item or have any questions. Customers outside the continental US are responsible for all return shipping costs.

Please ensure that your package is scanned at dropoff to the authorized carrier. Note Baacal is not responsible for lost packages if they are not able to be tracked. Any item shipped without a return label provided by Baacal is fully the customer’s risk and expense.

Items must be returned in their original condition (unworn, unwashed, unaltered) and will not be accepted if the security tag or hang tag is removed or tampered with. Do not cut or remove the security tag and/or hang tag until you are satisfied with your purchase.

All returns must be shipped within 30 days of receipt of purchase.

Damages or Defects

While rare, if you receive an item with damage or a manufacturing defect, please notify us as soon as possible. Email  with an image of the item, the issue, and your order number. A customer service specialist will be in touch to assist you with next steps for a replacement. Refunds are not issued on any item past the 30 day return window.