Orders may be returned within 30 days of the date of purchase for refund, store credit or exchange.
When returning items please include proof of purchase.
Returns will be processed within 7 days.

Shipping costs for returns are covered by us, a pre-paid shipping label will be provided to you.
All returns will be subject to a $12.00 USD re-stocking fee, which will be deducted from your refund.

The following items do not qualify for returns: discounted items and items marked as final sale.
Returning an item is simple and easy. Try your purchase(s) on in the comfort of your home. All returns must be in unworn, unwashed, unaltered condition with all tags attached. BAACAL must receive the item(s) back within 30 days from the day of receipt to be eligible for refund or exchange. For defective or damaged items, California law may provide rights beyond our standard 30-day return window. If you discover a defect after 30 days, please contact us and we will review eligibility in accordance with applicable consumer protection laws. You may contact us at: BAACAL - CUSTOMER SERVICE TeamBaacal@Baacal.com. Items discounted 30% or more off the original MSRP — whether through sale pricing, promo codes, automatic discounts, or combined promotions — are eligible for store credit or exchange only. This applies to Sale, Promotional Code, and/ or promotionally priced items, with final discounts reflecting a savings of 30% or more off the original MSRP. Any items marked "Final Sale" in the product listing cannot be returned or exchanged. Provided the above conditions of return are met, BAACAL will issue a refund of the garment’s net sales price to the original purchase method, or a merchandise credit, minus a $12 return and restock fee. Any original shipping charges are not refundable. If you prefer to EXCHANGE an item for equal or greater value, we will waive the return/ restock fee. Restocking fees do not apply to returns resulting from defective or incorrect items. Returns are processed approximately 2-5 business days after BAACAL’s receipt of goods. Refunds are processed approximately 2-5 business days after BAACAL’s receipt of goods if return is accepted. Please retain your tracking to monitor your return shipment’s progress. Note some credit card companies may take up to 14 days to post credits to your account. If you have concerns after the 14 days from Baacal’s receipt of return, please Get in Touch. Return Shipping All returns are subject to a $12 return / restock fee. *We will waive the return/ restock fee for an exchange of equal or greater value. Our customer service team is here to help you locate the correct size or item! Use this form to Get in Touch with us. Please include your order number and the item you wish to return for a pre-paid return label. Please also indicate if you prefer to exchange an item or have any questions. Customers outside the continental US are responsible for all return shipping costs. Please ensure that your package is scanned at drop-off to the authorized carrier. BAACAL is not responsible for return packages until they are received and scanned into our warehouse. Please retain your drop-off scan receipt. Note BAACAL is not responsible for lost packages if they are not able to be tracked. Any item shipped without a return label provided by BAACAL is fully the customer’s risk and expense. Items must be returned in their original condition (unworn, unwashed, unaltered) and will not be accepted if the security tag or hang tag is removed or tampered with. Do not cut or remove the security tag and/or hang tag until you are satisfied with your purchase. Items must be received within 30 days and shipped promptly enough to meet that requirement. Items showing signs of wear, including makeup, perfume, deodorant, or pet hair, are not eligible for return.

The return policy applies to the following countries: Canada, United Kingdom and Australia.
For international returns to the following countries: Australia, Canada and United Kingdom, please see our international return policy, here: www.baacal.com/apps/enzuzo/shipping

If you have any questions, please contact customer service.
Call us at: +1 323 240 7021

All returns must be shipped to the following address:
Baacal Limited LLC
Attention: Customer Service
8966 Benson Ave
Montclair, CA, 91763, United States