Shipping Policy
1. Shipping Policy
We offer free ground shipping within the continental us for orders over $50. orders will ship from our warehouse in 2-5 business days, unless the item is marked “preorder”. preorders ship within 2–5 business days after the merchandise arrival date. please allow standard ground shipping time in addition to processing time. expedited shipping: if you select overnight or 2-day shipping, please allow 24 hours for processing prior to shipment (excluding weekends). we will always prioritize shipping as soon as logistically possible. shipping on all orders.
We have the following shipping options available in United States:
UPS® Ground - $15.48. Delivery in 4 days via UPS., 2-Day Shipping - 30. Delivery in 2 days (allow 24 business hours for processing) via UPS, DHL, or FedEx., Overnight - Allow 24 hours for processing - 50. Delivery in overnight (allow 24 hour processing) via UPS, DHL or FedEx.
Ground shipping is free within the continental US for orders over $50+. Orders will ship from our warehouse in 2-5 business days, unless the item is marked “Preorder”. Preorders ship within 2–5 business days after the merchandise arrival date. Please allow standard ground shipping time in addition to processing time. 2-Day Shipping - Allow 24 business hours for processing is $30.00 based on carrier. Hawaii standard shipping is $25.00 based on carrier. Puerto Rico standard shipping is $55.00 based on carrier. EXPEDITED SHIPPING: If you select overnight or 2-day shipping, please allow 24 business hours for processing prior to shipment (excluding weekends). We will always prioritize shipping as soon as logistically possible. International shipping INCLUDING CANADA: Any shipping costs, customs, import duties, taxes, or brokerage fees due at the time of receipt, as required based on your location, are solely the responsibility of the recipient. We do not cover international shipping charges or international return shipping charges. Shipping charges are non-refundable. Return Shipping- All returns are subject to a $12 return / restock fee. *We will waive the return/ restock fee for an exchange of equal or greater value. Our customer service team is here to help you locate the correct size or item! Use this form to Get in Touch with us. Please include your order number and the item you wish to return for a pre-paid return label. Please also indicate if you prefer to exchange an item or have any questions. Customers outside the continental US are responsible for all return shipping costs. Please ensure that your package is scanned at drop-off to the authorized carrier. BAACAL is not responsible for return packages until they are received and scanned into our warehouse. Please retain your drop-off scan receipt. Note BAACAL is not responsible for lost packages if they are not able to be tracked. Any item shipped without a return label provided by BAACAL is fully the customer’s risk and expense.
2. We Ship To The Following Countries
We offer international shipping
to the following countries: United Kingdom, Canada and Australia.
International shipping INCLUDING CANADA: Any shipping costs, customs, import duties, taxes, or brokerage fees due at the time of receipt, as required based on your location, are solely the responsibility of the recipient. We do not cover international shipping charges or international return shipping charges.
Shipping charges are non-refundable.
3. Delayed Orders
Shipping Delay Notice - BAACAL LLC is not responsible for any delays caused by shipping carriers (USPS, UPS, FedEx, or other third-party delivery services). Once an order leaves our facility, delivery times are subject to the carrier's performance and are beyond our control. Delays may occur due to weather conditions, carrier processing issues, incorrect addresses, customs clearance (for international orders), or other unforeseen circumstances. While we make every effort to ensure timely fulfillment and provide tracking information, we cannot guarantee specific delivery dates. By placing an order, you acknowledge and agree that BAACAL LLC will not be held liable for any losses, damages, or inconveniences resulting from carrier delays or delivery issues once the package has been shipped from our warehouse. For any shipping concerns, please contact the carrier directly using your tracking number or reach out to our customer service team for assistance.
4. Restrictions
BAACAL LLC processes and ships orders during standard business hours only: Monday through Friday, 8:00 AM to 5:00 PM Pacific Standard Time (PST), excluding holidays. Orders placed outside of these hours or on weekends will be processed on the next business day. Processing times do not include shipping transit time.
5. Additional Information
Damages or Defects While rare, if you receive an item with damage or a manufacturing defect, please notify us as soon as possible. Get in Touch with an image of the item, the issue, and your order number. A customer service specialist will be in touch to assist you with next steps for a replacement. Refunds are not issued on any item past the 30-day return window. We take great care to ensure quality. If you receive an item that is damaged, incorrect, or appears to have a manufacturing defect, please notify us as soon as possible. Contact us with your order number, a brief description of the issue, and clear photos of the item so that our customer service team can assist you with next steps. If the item is confirmed to be damaged or defective, we will repair, replace, or refund the item at no cost to you, in accordance with applicable California consumer protection laws. Restocking fees and return shipping charges do not apply to defective or incorrect items. While our standard return window is 30 days from the date of delivery, California law may provide warranty rights for defects discovered after this period. If you believe your item is defective after 30 days, please contact us and we will review your claim in accordance with those rights. Refunds are processed approximately 2–5 business days after we receive and evaluate the item. Replacement items will be shipped at no additional cost once the defect is verified.